Okay, that's not the actual words used and the front office person at the Mayor's Correspondence Unit was very polite and helpful. In fact, everyone I've spoken to over there has been both courteous and professional and usually downright friendly. It's the people I haven't been able to talk to that are the problem.
The correspondence unit is going to contact the people to whom the letter was sent and ask them to give me a call on Monday afternoon. Okay.